Privacy Policy

1. Stellmann Pty Ltd ABN 22 636 190 086 (Stellmann) (we, us or our) respects the privacy of all customers, third parties, suppliers and visitors (you, your or yours) and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.
2. This Privacy Policy applies to all personal information collected by Stellmann via the website located at https://stellmann.com.au/ and SWISS GriP Australia – World-Class Non-Slip Coatings (Website) and describes how we deal with information we collect so that you can make an informed choice when using as a customer of Stellmann or user of the Website.
3. Any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under applicable law, including the Privacy Act. We use the information we collect about you to maximise and enhance the services that we provide to you. We adhere to the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and respect your privacy and the confidentiality of any information you provide to us from time to time.
4. By making an enquiry for the provision of the services we provide, visiting the Website and otherwise providing personal information to us, you are accepting and consenting to the practices described in this Privacy Policy.
   If you do not agree with any of the terms of this Privacy Policy, please do not use the Website or submit any personal information to us.

1. What kinds of personal information do we collect and hold?

(a) Personal Information

The Privacy Act defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

We receive and store information you enter on the Website or provide to us in any other way from time to time. The personal information we collect, and hold may include your contact details, such as your name, address, telephone numbers and email address, your personal details, such as date of birth, your residential status, ABN/ACN, bank account/credit card information, your reasons and objectives for applying for a product or service that we provide, and other information we consider relevant to the provision of the services we provide.

(b) Other Information

When you use our Website or our official social media pages that we control such as https://www.instagram.com/stellmanncoatings?igsh=eWcza2ZyaHA3dWZp, Stellmann Non-Slip Coatings | Facebook, (8) Stellmann Non-Slip Coatings: Overview | LinkedIn (Social Media Pages) as well as through email messages that we may send to you from time to time, we may collect other information, which may or may not be personal information. We hold all records of your communications and other interactions with us, and we may collect additional information at other times, including but not limited to, when you provide feedback to us, change your content, or email preferences or communicate with Stellmann customer support or queries.

The Website and Social Media Pages collect other information that may or may not be personal information. Other information includes information that does not reveal your identity, such as browser and device information, server log file information, demographic information, location information and aggregated information. Cookies allow a web server to transfer data to a computer or device for recordkeeping and other purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.

Please note that we may use and disclose such other information which is not personal information for any purpose, except where we are required to do otherwise under applicable law for example, if we are required to treat that information as personal information under applicable law. In some instances, we may combine other information with personal information. If other information can be combined with personal information or can be used to build a profile of an individual (in a way which could be reasonably used to identify that individual), such other information will be treated by us as personal information.

(c) Sensitive Personal Information

The collection of sensitive personal information is restricted by provisions in the Privacy Act and therefore we will not collect any information in relation to your religious views, ethnicity, political opinion, criminal record, health or sexual preferences unless it is required for a purpose specially disclosed to you at the time of collection and you consent to our collection of that information.

2. How do we collect your personal information?

There are three main ways we collect your personal information:

(a) You give it to us

This might happen during any interaction you have with us and includes information provided by anyone acting on your behalf. It covers a wide range of activities where you might give us information about yourself, for example when you fill out a form on our Website, chat with us online or over the phone or email, use one of our services or contact use with a question or complaint.

You are not required to give us the information we request, however, if you do not give us the information we require or the information we obtain is incomplete or inaccurate, this may prevent or delay Stellmann from:

• contacting you or being able to assist with your request;
• providing requested products or services to you; or
• providing you with information about products or services you may want.

When providing personal information to us, you must not include any personal information about other people unless such people have expressly provided their consent for you to provide us with their personal information and for the purpose for which you have provided it. By providing us with personal information of other people you represent to us that you have the proper consent to provide that personal information.

(b) We collect it ourselves

This is information we collect about you when you interact with us. We might do this when you visit our Website (including via cookies or other technologies) or use our services, including communication with us over the phone or email.

Cookies are used to collect information about a computer or mobile device for system administration purposes such as IP address, operating system and browser type. Information collected through the use of cookies will be used to evaluate the effectiveness of the Website and to improve user experience. Cookies are not used to identify an individual or to send targeted advertising.

You have the option to accept or decline our use of cookies. If your web browser automatically accepts cookies, this can be modified in the settings function of your browser.

(c) We get it from other sources

This is information we collect about you when a referrer provides your details to us. Additionally, through publicly available information, searches (including but not limited to Google), or digital ads.

3. How we use your personal and other information

We may use your information for various purposes, including:

• Service provision: to provide the products, services, or information you request. We may use your personal information to provide our products and services to you and conduct our business. This may include your contact details, credit card details and other transaction information so that Stellmann can provide services to you and keep proper records of those transactions.
• Administration & communication: to respond to your inquiries, communicate with you via phone or email, send you updates, newsletters, or marketing communications (if you have opted in).
  This includes use of your personal information for general administration functions, such as managing the products and/or services provided to you, dealing with your enquiries, account keeping purposes or to manage complaints. For example, your personal information may be used to verify your billing details and ensuring that the records we keep on file are up to date.
• Marketing: to provide you with direct marketing material and information in the form of a e-newsletter, newsletter or SMS. This will only apply if you have registered or subscribed to such publications by registering your details with us.
  You have the right to opt out of receiving such direct marketing at any time. If at any time you wish to stop receiving direct marketing messages from us, you can let us know by contacting us. In your request, please indicate that you wish to stop receiving marketing communications from us.
• Analytics: to analyse user interactions with our Website and improve its functionality and user experience.
• Legal compliance: to comply with applicable Australian laws, including the Privacy Policy, regulations, legal processes, and protect our rights or the rights of others.
• Third-parties: individual and personal information is only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Stellmann’s copyright, trademarks and other legal rights.

4. Security of your personal information

We use reasonable organisational, technical, and administrative measures and security safeguards to protect, as is reasonable in the circumstances, the personal information we hold from misuse, loss, interference and/or unauthorised access, use, disclosure or alteration of information under our control.

We will not knowingly share any of your personal information with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. Where practicable, we implement measures to require organisations to whom disclosure is made to comply with applicable data protection and privacy laws. If a third party is given access to personal information, we take reasonable steps to ensure that the information is held securely and used only for the purpose of providing the relevant service or activity. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem at info@Stellmann.com.au.

5. Disclosure of your personal information

We do not use your personal information or disclose it to another organisation or third party unless it is reasonably necessary, having regard to the nature of the information or the circumstances of collection we believe you would expect us to use the information or make the disclosure.

We may, from time to time, need to disclose certain information, which may include your personal information to comply with a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the rights, property or safety of Stellmann, its customers or third parties, or where it is necessary to obtain third party services, for example to carry out data analysis or provide information processing services (where use of your information by third parties is strictly controlled), it is for one of the purposes expressly permitted under applicable data protection and privacy laws or you have provided your consent.

6. Links

The Website or Social Media Pages may, from time to time, contain links to other websites or social media sites. These third parties do not need to comply with our Privacy Policy and links are meant for your convenience only.

Stellmann is not responsible for the privacy practices of such other websites or social media sites. This privacy statement applies solely to information collected by the Website and Social Media Sites.

7. How long do we keep your personal information?

We will only retain your personal information for as long as is necessary for the purpose for which that personal information was collected and to the extent permitted by applicable laws. When we no longer need (or are otherwise obliged under any law) to use personal information, we will remove it from our systems and records and/or take steps to anonymise it so you can no longer be identified from it.

8. How can you access or correct your personal information?

It’s important that your personal information is kept accurate, up-to-date and complete. If there is any change in your personal details, it is important that you contact us an let us know. You can do that by contacting us at: info@Stellmann.com.au.

If we do not agree with any of your requested changes to the personal information we hold about you, we will advise you of this in writing.

You have a right to request a copy of the personal information we hold about you. This right of access is subject to some exceptions at law, however, in circumstances where those exceptions apply and we are unable to provide you with the personal information we hold about you, we will inform you and explain the reasons why we cannot comply with your request for access.

9. Privacy Concerns

If you would like any further information about our handling of personal information, or to make a complaint about our handling of your personal information, or you believe there has been a breach by us of the Privacy Act, please contact us at info@Stellmann.com.au.

We will acknowledge your complaint within seven (7) days and aim to resolve the complaint as quickly as possible. 

If you are unsatisfied with the outcome of your complaint, you may contact us further to advise of your concerns and, if we are unable to reach a satisfactory resolution, you may wish to take your complaint to the Office of the Australian Information Commissioner (OAIC). The OIAC can be contacted by phone: 1300 363 992. Website: oaic.gov.au

10. Variations to the Privacy Policy

This Privacy Policy was last updated on 24 March 2025. We reserve the right to modify this Privacy Policy at any time by publishing an updated version of this Privacy Policy on our Website and taking any further action as required by law, after which, your continued use of the Website or your provision of any further personal information will indicate your acknowledgement to the modified terms of this Privacy Policy.