Stellmann Product Warranty | 5-Year Guarantee

Coverage Details: Stellmann products will adhere for 5 years as specified under normal use and maintenance and when installed in accordance with Stellmann’s installation instructions.

Warranty: If Stellmann’s product fail to be of acceptable quality (coating pre-application/installation), Stellmann can either replace it with an equivalent product or refund the purchase price. This warranty does not cover any costs associated with reapplication, labour or consequential damages.

Exclusions: This warranty does not cover the following:

• you purchase the wrong product from Stellmann;
• a qualified installer was not engaged to apply Stellmann product, or Stellmann product was not installed per Stellmann installation instructions;
• damage caused by improper handling, storage, use or maintenance of Stellmann product;
• damage caused by improper use, neglect or maintenance, including but not limited to using harsh cleaning agents/chemicals or extreme cleaning methods (tools and equipment);
• damage caused by applying Stellmann product outside the permitted or intended use;
• damage caused by changes to build design, movement or degradation of the substrate or structural cracking, unsound substrates, (including unsound previous paint systems), ponding water, hydrostatic pressure, or entrapped moisture, and/or faulty design and/or construction where our product has been applied;
• damage caused by a third party, including but not limited to pollution, heating, fire and vandalism;
• normal wear and tear, including but not limited to acts of God;
• movement, cracking, lifting, peeling, flaking, or other degradation of the surface or substrate due; (i) to natural wear and tear, (ii) any modifications or repairs performed which affects the surface or substrate; or
• any other condition not resulting from defects in material or workmanship, and any incidental or consequential damages.

Claim Process: To make a warranty claim, please contact us info@Stellmann.com.au within 30-days from the date of purchase. You will need to provide:

• proof of purchase;
• name and address;
• a detailed description of the issue supported by photographs/video evidence; and
• the product for inspection (including access to the premises and Stellmann inspect any affected area).

Stellmann will use its best endeavours to assess your warranty claim and respond within 72-hours of receipt of the warranty claim. If you send your warranty claim on the weekend or public holiday, the 72-hours will commence from the next business day after the weekend or public holiday.

You agree to take all reasonable steps to mitigate any losses or damages arising from the use of Stellmann product, including but not limited to; (i) use of appropriate footwear and (ii) testing slip-resistance on regular basis. Failure to do so may result in a reduction or denial of warranty claims.

Should you fail to comply with the above, Stellmann are at liberty to close your claim and rely upon your failure to comply in any future claims, demands or proceedings you may bring.

Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Dispute Resolution: Should you dispute our determination of your warranty claim:

• you will issue to us a Notice of Dispute, in writing, setting out all details of the dispute;
• within 30-days of receipt of the Notice to Dispute, the parties will agree to meet in person or via audio/visual link to resolve the Notice of Dispute;
• If the Notice of Dispute is not resolved, then the parties agree to submit to arbitration in the State of Victoria, Australia. The parties will pay any equal share of the arbitration costs.
• No suit, action, or proceedings may be commenced before the parties have attempted to resolve the dispute pursuant to the Dispute Resolution provisions, above.
  

Legal Rights: This warranty gives you specific legal rights, and you may also have other rights under the Australian Consumer Laws.

Effective Date: This warranty document is effective starting from 14 April 2025.

Installation Warranty

Stellmann Certified Installer: Is an installer that has undertaken Stellmann’s installation course and Stellmann confirms their certification by listing the installer on their Stellmann Certified Installer List. Stellmann Certified Installer are not agents, employees, partners of Stellmann and have no authority or power to bind Stellmann to a contract or create a liability against Stellmann in any way or for any purpose whatsoever.

Stellmann Certified Installer List: Is a list of installers that completed Stellmann’s course and may be expected to use acceptable level of care and skill when using Stellmann products.

Coverage Details: Stellmann Certified Installer may provide warranty cover for defects in the installation of Stellmann product for a period of up to 5 years from the date of installation, subject to pre-inspections undertaken by the Stellmann Certified Installer and Exclusions.

Consumer Guarantees: Stellmann Certified Installer services should come with guarantees that cannot be excluded under the Australian Consumer Law.

Warranty: Subject to pre-inspections undertaken by the Stellmann Certified Installer and Exclusions, if the installation fails to perform as specified due to defects in workmanship, Stellmann Certified Installer can either repair the installation, reapply our product, or refund the installation cost.

Exclusions: This warranty does not cover:

• Installation work not carried out by a Stellmann Certified Installer;
• Damage caused by improper handling, storage, use or maintenance of Stellmann product;
• Damage caused by improper use, neglect or maintenance, including but not limited to using harsh cleaning agents/chemicals or extreme cleaning methods (tools and equipment);
• Damage caused by applying Stellmann product outside the permitted or intended use;
• Damage caused by latent defects which were not known and did not become apparent at the time of the pre-inspection or installation;
• Damaged caused by changes to build design, movement or degradation of the substrate or structural cracking, unsound substrates, (including unsound previous paint systems), ponding water, hydrostatic pressure, or entrapped moisture, and/or faulty design and/or construction where Stellmann product has been applied;
• Damage caused by a third party, including but not limited to pollution, heating, fire and vandalism;
• Normal wear and tear, including but not limited to acts of God;
• You acknowledged and/or waived your rights in the pre-inspection report provided by the Stellmann Certified Installer where you were made aware the Stellmann product or installation may fail to perform as specified; or
• degradation of the surface or substrate due; (i) to natural wear and tear, (ii) any modifications or repairs performed which affects the surface or substrate; or
• any other condition not resulting from defects in material or workmanship, and any incidental or consequential damages.

How to make a warranty claim: please contact the Stellmann Certified Installer directly and follow their claims process. A copy of any warranty claim may be forwarded to Stellmann. Generally, any warranty claim will need:

• your name and address;
• proof of contract with the installer;
• pre-inspection report;
• a detailed description of the issue supported by photographs/video evidence;
• the product for inspection; and
• access to the premises so the Stellmann Certified Installer can inspect any affected area.

Stellmann will not; assess or participate in the assessment of your warranty claim and will not be liable for any workmanship claims made by you to the Stellmann Certified Installer. The copy of the warranty claim will only be used by Stellmann for quality assessment and assessing the status of the Stellmann Certified Installer on the Stellmann Certified Installer List.

Effective Date: This warranty document is effective starting from 14 April 2025.