Certified Installer Program Policy

This Program Policy forms part of the Stellmann Certified Installer Program and Contractor Agreement. It applies from 1 November 2026.

1. What this Policy covers

This Policy sets out how the Stellmann Certified Installer Program runs day to day. It is to be read alongside the Stellmann Certified Installer Program and Contractor Agreement (the Agreement). To the extent of any inconsistency between this Policy and the Agreement, the terms of the Agreement prevail.

2. The two tiers

Every certified installer holds one of two tiers.

• Silver is the tier an installer pays for. It starts on the certified date.
• Gold is earned. It cannot be bought.

	Silver	Gold
Certification and the online course	Yes	Yes
The 165 m² kits	At list price	15% off list price (section 3)
The Starter Maintenance Kit at the certified installer price	Yes	Yes
Quote templates, quote reviews and technical support	Yes	Yes, with priority technical escalation
Case-study promotion of your work	No	Yes
Install logging with reapply reminders for your own clients	Yes	Yes
Routed jobs from Stellmann	Only as the backup (section 9)	Priority access to suitable jobs near you, in a rotating queue (section 9)
Priority reapply leads from logged customers	No	Yes
Commercial subcontracting work on bigger projects	No	Yes
On-site training session	At the rate in section 10	One free session on earning Gold (section 10)

Neither tier guarantees the provision of any minimum number of leads, jobs, opportunities, projects, or revenue to the installer.

Keeping certification. There is no membership fee. An installer that has neither logged an install nor ordered a coating kit (any size) in the last 12 months will cease to hold its certified status. The installer may regain certified installer status by successfully completing the practical assessment at a Stellmann certification event.

3. Gold pricing

A Gold installer receives 15% off the list price on these products:

• the 165 m² Clear PRO kits, all ratings;
• from 1 January 2027, the 165 m² Enterprise Starter and Restock kits.

Until 1 January 2027 the hardener sold on its own also carries the 15%. From 1 January 2027 it does not.

Every other product is at list price for both tiers, except the Starter Maintenance Kit, which carries the certified installer price for Silver and Gold. The current prices for each tier are on the Certified Installer price list.

4. How Gold is earned

Gold is earned by creating your own work. Stellmann assesses every certified installer against one standard, on the last 12 months. The 12 months is a rolling window, not a waiting period: an installer who meets the standard sooner earns Gold at the next quarterly review, once it has been certified for 90 days.

The Gold standard: 750 m² of your own work in the last 12 months.

Your own work is the coating you bought from Stellmann in the last 12 months, less the jobs Stellmann sold for you.

• Coating bought is the m² of every coating kit invoiced to you in the 12 months (a 165 m² kit counts 165), less any credit notes.
• Jobs Stellmann sold for you are the m² of every routed job you accepted in the 12 months. They help your income, but they do not help you qualify for Gold.
• A routed job accepted in the last 60 days of the 12 months is left out of both sides, because its kit is often ordered after the review.

To hold Gold, an installer also needs all of these:

• at least 90 days since its certified date;
• at least 80% of its own jobs logged within 14 days of completion (section 8), measured as logged m² against its own work;
• at least 3 approved proof submissions in the last 12 months (section 7);
• no unresolved major installation, claim or compliance breach.

5. Who can hold Gold

Gold is open to every certified installer in Australia, wherever it works. There is no limit on the number of Gold installers. There is one Gold tier, with the same benefits everywhere.

For the first 12 months the 750 m² standard is the same everywhere. After that, where Stellmann has documented that a region has much less work available (enquiries, population, commercial sites, installers per area), it may set a lower standard for that region. The benefits of Gold stay the same. A standard is never lowered because of a complaint.

Gold does not promise routed jobs. Stellmann sends routed jobs where its clients are, which is mostly the capital cities, so a Gold installer outside them may receive few or none.

6. Quarterly review and changes to the standard

Every quarter, Stellmann checks every certified installer against section 4.

• An installer who meets it holds Gold from the date of the review.

Each month every installer is told its own work in m², the Gold standard and how far it is from it. There is no public leaderboard.

A Contractor that fails to meet the Gold Criteria at a review will receive a written warning and retain Gold status. If the Contractor fails to meet the Gold Criteria again at the next review, its status will revert to Silver.

Changes to the standard. The 750 m² standard is fixed until 31 December 2027 and will thereafter continue on a month-to-month basis, unless and until varied by the Company by written notice to the Contractor or superseded by a new agreement between the parties. After that Stellmann reviews it once a year and raises it only when at least a quarter of active certified installers meet the current standard and there is enough work to support a higher one. A rise is a step of 20% to 30%. Stellmann gives notice before a new standard applies, and an installer who holds Gold keeps it until the end of a full review period under the new standard.

7. Proof and the quarterly content brief

Each quarter Stellmann publishes a content brief specifying the proof and supporting materials required. Such proof and materials may include raw installation video, before and after photos, job details, customer permission, and testimonials. Stellmann retains sole discretion to determine whether a submission satisfies the requirements and whether the supporting materials will be accepted and approved.

8. Install logging

A logged install counts when it is entered in Stellmann's install form within 14 days of completion, without Stellmann chasing, and carries:

• the customer's details;
• the area in m² and the substrate;
• the product and slip rating;
• the completion date;
• photos;
• a reapply or maintenance note.

9. Routed jobs

Stellmann offers a routed job in this order:

1. The Gold installers within sensible travel of the site, in turn. The Gold installer who was offered a job longest ago is offered first, and moves to the back of the queue once offered, whether it accepts or declines.

2. A Silver installer, only when no Gold installer is within reasonable travel distance of the site (as determined by Stellmann in its discretion), or every nearby Gold installer declines or does not answer within the 4 business hours.

Gold gives priority access to suitable jobs Stellmann sells, not a number of jobs. Opportunities depend on where customers are, the fit of the job, the installer's capacity and response time, and demand. Stellmann decides what counts as sensible travel for each job. The rules below apply to every installer who is offered or accepts a routed job, Silver or Gold.

• Accept or decline within 4 business hours of Stellmann offering the job.
• Contact the client within 24 hours of accepting to book the installation. Contact means a phone call or email to the client, and the installer tells Stellmann it has made contact. Stellmann checks in after 24 hours. The first miss in a quarter earns a written warning. A second miss in the same quarter removes Gold, or for a Silver installer, stops further routed jobs.
• Complete every job you accept, as agreed. A no-show, a disappearance or an unjustified withdrawal can cost Gold, or for a Silver installer further routed jobs, immediately. Declining before you accept, a genuine emergency, or a client cancelling never counts against you.
• The success fee on a routed job is set out in the Agreement.

10. Certification and on-site training

Certification. An installer company is certified when at least one of its applicators, a person who puts the coating down, has passed both the online course and the practical assessment. The practical assessment is held at a Stellmann certification event, on the dates and at the places Stellmann sets. Passing the practical assessment at a certification event is Stellmann's practical sign-off. There is no travel charge for the certification event.

The Program Fee covers up to three people from the installer company at the certification event, one of whom holds the certification for the company. Each additional person costs $200 plus GST. A certification event assesses at most six people.

On-site training session. One session is four hours on site with Stellmann's trainer. Stellmann may run a session longer at its discretion.

• A session costs $780 plus GST, wherever it is held. Outside Melbourne, flights, accommodation and travel are added at cost.
• An installer who earns Gold at a quarterly review receives one session free, held on the day before or the day after a Stellmann certification event in that city, on the date Stellmann sets. The free session carries no travel charge.
• Stellmann may run two sessions on the same day. Each installer pays the full session price.

11. Site inspections

Site inspections, field assessments and samples an installer provides are part of the installer's own sales process. Stellmann does not pay or credit a fee for them, unless it agrees a fee in writing for a specific job before the inspection. Inspections carried out before 1 November 2026 are settled under the terms that applied at the time.

12. Subcontract labour rates (guidance)

These rates apply only when Stellmann engages an installer as its subcontractor. On a routed job the installer contracts with the client and sets its own price.

• Each job is paid at a fixed price, agreed in writing before the job starts. The price does not change with the hours the job actually takes.
• Stellmann sets the fixed price from the job's area using the table below. Night and weekend work adds about 24%.
• The minimum for any visit is $350 plus GST, labour and travel together.
• Travel: the first 15 km each way is free, then $0.80 per km both ways, plus a time allowance for longer drives.

The weekday price per m²:

Job area	Labour per m², plus GST
3 to 10 m²	$44.74
10 to 24 m²	$27.42
24 to 49 m²	$19.77
49 to 89 m²	$13.08
89 to 149 m²	$10.49

Jobs under about 8 m² fall under the $350 visit minimum. Jobs of 150 m² and over are priced job by job before the start, because Stellmann has no measured crew speed at that size yet.

Job card and protection. Every subcontract job comes with a job card before it starts: the area, the surface, the access times, the site conditions and the fixed price. The installer accepts or declines it. The fixed price does not change with how long the job takes, except in these cases, which are outside the installer's control:

• Site not ready or no access. After the first 30 minutes, waiting time is paid at $85 an hour plus GST. If the installer has to leave, the return visit is paid at the $350 visit minimum.
• Different from the job card. If the surface or the scope is not what the job card says, the installer agrees the extra work with Stellmann by text or email before doing it. If Stellmann cannot be reached, the installer takes photos the same day and the extra is settled afterwards.
• Cancelled on the day. If the job is cancelled on the day for a reason that is not the installer's, the $350 visit minimum is paid.

13. Existing certified installers

An installer certified before 1 January 2027 whom Stellmann has told in writing that it holds Gold keeps Gold from 1 January 2027 to 30 June 2027, provided it accepts the new Agreement before 1 January 2027. This applies wherever the installer works. From then the quarterly review applies. An existing installer who has not accepted the new Agreement by 1 January 2027 is Silver until it does. Holding Gold under this section does not include the free training session in section 10.

14. Win-Your-Money-Back Challenge

On the full-pay Program Fee only: complete the training, run the launch sequence, submit five quotes (three reviewed) and log two installs within 30 days of the certified date, and Stellmann credits the amount set out in the Agreement as kit credit, valid for 12 months. It is never paid as cash.